HCL Technologies Ltd.
Medical Reimbursement
13th Month Pay, Employee Loan
Health Insurance, Life Insurance, HMO
Apprenticeship Program, Job Training, Mentorship Program, Professional Development
Parental Leave, Sick Leave, Vacation Leave
The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction.
Technical Requirements
Soft Skills:
Working Conditions:
- This role may require working in 24/7 shifts, including evenings, weekends, and holidays.
Reports To:
Service Desk Manager or IT Support Manager
Salary:
- Competitive salary based on experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- Professional development opportunities
- Paid time off and holidays
Job summary
The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance.
Key selling points
Jessa Cabral
HR ManagerHCL Technologies Ltd.
Active within seven days
McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines
Posted on 27 May 2025
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