• Provide technical support for hardware and software issues reported by users.
• Respond to support tickets, escalating issues when necessary to ensure timely resolution.
• Maintain and monitor network security systems to prevent unauthorized access.
• Assist in database management and optimization for SQL and MongoDB.
• Conduct training sessions for end-users to enhance their understanding of software applications.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: Less than 1 year of experience in IT support or a related role.
• Skills and Competencies: Proficient in Network Security and Database Management (SQL, MongoDB).
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.