1. Responsible for the daily operational management of the Philippines customer service team, establishing service quality standards (SLA) and monitoring compliance to ensure service efficiency and customer satisfaction meet the required standards.

2. Lead the transition of BPO to RPO projects, optimizing flexible recruitment processes and conversion rates to reduce workforce gap risks.

3. Regularly analyze RPO team performance data (conversion rates, response times, employee retention rates, etc.) and provide actionable process optimization solutions.

4. Ensure that the Philippines team's employment complies with local labor laws, handle labor disputes and compliance audits to mitigate legal risks.

5. Lead the implementation of localized training based on the sales, customer service, and product training framework established by headquarters, enhancing the team's professional capabilities.

6. Possess a certain degree of resilience and adaptability to manage business peaks or workforce gaps, ensuring service continuity during major promotional periods.

1. Over 3 years of experience in managing overseas customer service teams, familiar with BPO/RPO business models, with a preference for candidates with experience in China-Philippines team collaboration.

2. Knowledgeable about Philippine labor laws and flexible employment policies, with strong team management skills.

3. Possesses crisis management awareness and has successfully implemented emergency staffing solutions during peak business periods.

4. Fluent in both Chinese and English.

5. Willing to travel between China and the Philippines.