Scope of Work/Responsibilities

1. As part of the PMO’s Assurance team he/she will report to the IT Specialist leading the PMO and Senior IT Officer (Portfolio Management). The personnel will report full-time during the engagement period.

2. Provides advisory services to the Product Manager, Product Delivery Project Manager (PDM), Product Lead (PL), and Product Delivery Administrator (PDA) in determining the applicable product delivery processes and artifacts after approval of the new initiative's Business Case.

3. Organizes and facilitates the monthly PMO assurance reviews of on-going ITD product delivery initiatives to ensure the correctness and timely update of the initiative’s:

• Workplan, especially the pertinent milestones (i.e., procurement, go-live, end of ELS/warranty, ACM completion, payment, and disbursement),
• RAID logs (especially that the high Risks and Issues with the necessary Action Items,
• Other PDG artifacts (e.g., Artifacts List, ACM and other non-PDG plans if any) for the latest Status Report
• Highlights and consistency of the overall performance indicator.

4. Facilitates and supports project teams in the performing the Project Vendor Evaluations (PVE) by:

• Providing advisory services to the PDM, PL and PDA in tailoring and using the PVE form for each of the initiative’s IT vendor,
• Assuring that PVEs are conducted timely by the product delivery team by agreeing to an upfront timetable for PVEs for each initiative with the PDM during the Planning stage, providing reminders to the PDM and PDA of when PVEs are due, and following up to ensure the team is actioning the PVE,
• Regularly, collating the PVEs for all initiatives, provides analysis on the results to look for common issues, and proposes recommended actions to PMO,
• Performing online PVE tool system administrator role, and
• Demonstrating co-product ownership of the PVE tool by serving as an SME in requirements specifications, sprint planning, retrospective, and preparation of status and reports to management.

5. Leads the review of the Closeout Reports (PDCR) and tracks it until approval by the Sponsors.

6. Participates in the consolidation of Status Reports and other pertinent information of on-going PMO assurance activities to PMO management, escalation of product portfolio issues/risks that may require ITD management attention and develops other ad-hoc reports as required by the PMO management.

7. Assists in updating and maintaining ITD’s PDG (including its related tools and templates);

8. Participates in the development, maintenance, and support on portfolio and product delivery risk management process and reporting, the repositories of Lessons Learned and Good Practices, and other tools and templates necessary to improve PMO assurance.

9. Supports the attestation team in collaborating with PDMs and PDAs on attestation and audit preparation and requirements.

10. Supports and assists the PMO in developing and implementing new processes.

11. May facilitate conducting orientation and awareness sessions on ITD’s PDG, the PMO’s services (including processes, tools and templates) within ITD and with other departments (if necessary).

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Bachelor’s degree, preferably in Business Administration/Management, Accounting, Computer Science/Studies, IT, or Engineering;
• 10+ years of relevant experience in IT project planning and control (preferably in IT consulting, software development, or IT infrastructure projects);
• At least 6 years working experience in performing project assurance, health check / control or IT process / project audit;
• Preferably with experience in using SDLC (including “lean and agile” methods) in delivering IT solutions; and
• Preferably with experience in contract and procurement management.

Technical Knowledge

• Knowledge of both theoretical and practical aspects of portfolio, program, and project management, including project management techniques and tools;
• Knowledge of IT governance (preferably COBIT 5);
• Demonstrated experience and expertise in defining, planning, and controlling processes for large and complex IT capital programs and projects, involving system development, integration, and implementation;
• Proven experience in project risk management with strong analytical skills to discern possible risk items in implementing an IT project; and
• Broad knowledge of IT as applied in an enterprise environment.

Soft Skills

• “Getting things done” attitude by following through on the assigned tasks with a great deal of autonomy while ensuring achievement of quality results (this is the most important soft skill requirement for this role);
• Proven ability to quickly earn the trust of key stakeholders, motivate team members, and deliver tough messages while demonstrating professional and respectful conduct;
• Displays leadership and mentoring skills, including willingness to extend support for team members to overcome challenges and looks for opportunities to share knowledge, work practices and experiences;
• Ability to manage competing priorities on an ongoing basis by negotiating priorities and resolving conflicts;
• Detail-oriented with strong analytical and creative problem-solving skills;
• Very attentive to details and methodical with work;
• Excellent written and oral English communication skills at the appropriate technical level, depending on the audience;
• Comfortable in engaging senior executives in a diverse, inclusive, and multi-cultural environment;
• Self-driven, can work with minimal supervision.

Tools/Software

• Proficient in O365 and with working knowledge of MS Project.

Certification (if applicable)

• Preferably PMP, PRINCE2, PMI-ACP, or Agile-PM certified;
• Other related certifications: PMI-RMP / CRISC, ITIL, PSM/CSM, CISA certified.

Please refer to job description.