Collector

Rang-Ay Bank ( A Rural Bank ) Inc.

£130-195[Monthly]
On-site - Ilocos Norte<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Description

The Collector is responsible for collecting overdue payments from customers. This includes contacting customers via phone, email, and in-person to arrange payment plans and ensure timely receipt of funds. The Collector must be a highly motivated and results-oriented individual with excellent communication and negotiation skills.


Essential Duties and Responsibilities:

* Contact customers with overdue accounts via phone, email, and in-person.

* Negotiate and establish payment plans with customers.

* Monitor customer payments and ensure timely receipt of funds.

* Maintain accurate records of all customer interactions and payment transactions.

* Identify and resolve customer issues and concerns.

* Escalate difficult accounts to management as needed.

* Contribute to the development and improvement of collection procedures.

* Meet or exceed established collection targets.

* Comply with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).

Requirements

* High school diploma or equivalent.

* Excellent communication and interpersonal skills.

* Strong negotiation and persuasion skills.

* Ability to work independently and as part of a team.

* Strong organizational and time management skills.

* Proficiency in Microsoft Office Suite.


Skills:

* Communication

* Interpersonal

* Negotiation

* Persuasion

* Organization

* Time Management

* Problem-solving

* Customer Service

* Active Listening

* Empathy

* Patience

* Resilience


Physical Demands:

* Ability to sit for extended periods.

* Ability to use a computer and phone for extended periods.

* Ability to travel to customer locations as needed.


Work Environment:

* Office environment.

* May involve some travel.

Cash ManagementRelationship ManagementClient ServiceBank Services
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Al-Jun QuisorBarrientos

Field OfficerRang-Ay Bank ( A Rural Bank ) Inc.

Working Location

Laoag Public Market,Ilocos Norte,Philippines

Posted on 17 January 2025

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