[Remote Work / Global Web3 Exchange] Hiring Korean Customer Support Representative (3 Shifts, Preference for Residents of Seoul)

Position Overview:

We are looking for a customer support representative fluent in Korean and Chinese for a global Web3 exchange.

This position is fully remote and will involve responding to inquiries about platform usage and providing technical support.

※ Preference will be given to residents of Seoul or those who can commute to Seoul.

Key Responsibilities:

• Responding to customer inquiries related to trading and platform usage

• Collaborating with internal teams and external partners to resolve issues

• Collecting user feedback and supporting product/service improvements

• Enhancing service expertise through participation in internal training

Working Conditions:

• Fully remote work

• Working hours: 3 shifts within 09:00 to 24:00 Beijing time

• 5 working days per week, 2 days off

• Preference for those who reside in or can visit Seoul

• Proficient in Korean and Chinese (both written and spoken)

• Preference given to candidates with experience in Web3 or cryptocurrency exchange customer service (experience in futures exchanges is welcome)

• Strong communication and problem-solving skills

• Availability for shift work