Client Support Specialist
AIMS Migration and Relocation Specialist Inc.
Job Description
- Assisting clients with their Australia visa applications
- Communicating and consulting clients on their eligibility for Australia visa programs
- Working with clients to obtain relevant documentation and information to fulfil the requirements of the visa programs
- Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated
- Respond to client queries promptly during the application process
- Taking ownership of clients’ applications from initiation to visa outcome
- Submission of clients’ applications with accurate and complete information and documentation in a timely manner
- Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs
- Be the subject matter expert in Australia visa programs
- Continuous research on Australia migration policies and assessing the impact to the company and clients
- Maintaining the company’s data library for seamless retrieval and reference to client files
- Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards
- Bachelor Degree and above
- Excellent command of spoken and written English
- At least 2 years of working experience, preferably in an operational and client support role and immigration industry
- Superb attention to detail and accuracy
- Strong multi-tasking and organizational skills
- Demonstrate a professional, proactive, and mature demeanor
- Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team
Benjie Verana
HR AND ADMINAIMS Migration and Relocation Specialist Inc.
Working Location
12F, AIMS Immigration & Relocation Specialist Philippines, 12F One Global Place, 5th Ave, corner 25th St, Taguig, 1630 Metro Manila, Philippines
Posted on 21 July 2025
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AIMS Migration and Relocation Specialist Inc.
No financing required
51-100 Employees
Consultancy and Management Services
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