POSITION: OPERATIONS EXECUTIVE (US RETAIL ACCOUNT- 90% Non Voice 10% Voice)

• To deal promptly and professionally with customer's email and telephone enquiries.

• Guide and advise potential customers with the aim of converting to purchase. 

• To ensure that store front (online and offline) are adequately stocked and this is reflected in the system. 

• To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing. 

• To budget all fulfillment costs and ensure they are covered by pricing of delivery charges. 

• To update stock batches as needed and process returns. 

• Perform monthly stock takes with warehouse and reconcile any variances. 

• To translate and update products descriptions via backend of the online site. 

• To activate products on the store and make sure that they are displayed correctly.

• More on tracking of delivery and monitoring the status of order of customers

• More on chat and email, less call

WORK SET-UP:

1. Remote work, and laptop will be provided

2. Must have stable internet connection at home

3. Work Hours: Eastern US time zone

4. Will be working on weekends and Philippine public holidays

1. 10/10 English fluency with American Accent

2. Written & oral with US accent or has “twang” when speaking

3. At least 5 years experience in customer service/client service mainly supporting retail clients or handled VIP CLIENTS (private banking, financial etc. account)

4. Experience with luxury brands is an advantage

5. Must be residing within or near Metro Manila

6. Aside from resume, please include 1-2 minute video/voice clip (Should be in American Accent)

OTHER DETAILS:

1. At least 1 year contract under EPS Management

2. HMO w/out dependents; enrolment on 1st day

3. Competitive Salary (up to 100k basic salary)

WORK SET-UP:

1. Remote work, and laptop will be provided

2. Must have stable internet connection at home

3. Work Hours: Eastern US time zone

4. Will be working on weekends and Philippine public holidays