Company Description

My Sahay Global (MSGI) is a solutions company that provides remote staffing services to small to medium businesses in the healthcare, telecommunications, travel, and hospitality industries. Our office is located in Paranaque City, Philippines, and we strive for inclusivity and positivity in our culture. Our teams are led by experienced professionals, offering high-quality and reliable services to our clients.

Role Description

This is a full-time hybrid Operations Manager role at My Sahay. The Operations Manager will be responsible for overseeing daily operations, managing staff, implementing procedures, and ensuring efficient workflow. This role is based in Parañaque, with the flexibility to work partially from home.

Qualifications

• Strong leadership and organizational skills
• Experience in operations management and staff supervision
• Knowledge of process improvement and workflow optimization
• Excellent communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Proficiency in project management tools
• Experience in the healthcare, telecommunications, travel, or hospitality industries is a plus
• Bachelor's degree in Business Administration or related field
• Oversee and optimize daily operations to improve efficiency and service quality.
• Manage client accounts, ensuring strong relationships and high satisfaction.
• Lead and coordinate teams, including medical virtual assistants and support staff.
• Support financial operations, including budgeting, invoicing, and expense tracking.
• Implement process improvements to enhance productivity and business performance.
• Ensure clear communication between teams, clients, and stakeholders.
• Solve operational challenges and implement strategic solutions.
• Utilize project management tools for tracking and reporting.

Qualifications:

• Bachelor’s degree in Business Administration, Communication, or a related field preferred.
• Proven experience in account management, client relationship management, or project management.
• A background in operations and accounting is a strong plus.
• Experience in managing teams, including remote or virtual assistants, is an advantage.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in project management software and other relevant tools.
• Strong organizational, time management, and problem-solving abilities.

Compensation & Benefits:

? Competitive Salary (Based on experience and qualifications)

? Health & Wellness Benefits

? Career Growth & Professional Development Opportunities

? Supportive & Collaborative Work Culture

Please refer to job description.