Implementation Manager

OneTeam Technology Corporation

£455[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Telecommunication Allowance, Transportation Allowance

  • Government Mandated Benefits

    13th Month Pay

Description

Team Leadership & Oversight

  • Lead, mentor, and manage a growing team of OneLink Implementation Leads across multiple deployment sites.
  • Oversee Implementation Leads’ performance, capacity planning, and resourcing to ensure successful and timely rollouts.
  • Serve as the escalation point for Implementation Leads during implementation issues, operational challenges, or client escalations.

Deployment Management

  • Coordinate the lifecycle of each OneLink implementation from initiation to completion, including onboarding deployments and full production rollouts.
  • Monitor and support multiple active deployments simultaneously, ensuring each rollout adheres to project timelines, system configuration standards, and operational requirements.
  • Oversee shift planning, CMS booth scheduling, route configuration, and hardware provisioning across multiple projects.

Operational Planning & Readiness

  • Ensure all implementation sites are fully operationally ready, including device setup, QA testing, and stock logistics.
  • Validate that all software and fare configurations have been staged and PVT tested before pushing to production.
  • Coordinate with analysts to execute on-ground operational planning, including client meetings, team onboarding, and day-to-day field support readiness.

Client Engagement & Stakeholder Management

  • Act as a senior operational liaison between OneLink and client stakeholders during active rollouts.
  • Support Implementation Leads in presenting deployment plans, resolving client concerns, and communicating success metrics.
  • Ensure client-facing materials such as shift plans, training modules, and remittance dashboards are delivered accurately and on time.

Reporting & Quality Assurance

  • Monitor rollout reporting across all deployments, ensuring timely submission of SOD/EOD forms, handover records, and remittance summaries.
  • Review analyst reports for operational insights and identify early indicators of success or risks.
  • Ensure consistency in operational quality, compliance, and performance across all implementations.

Process Development & Continuous Improvement

  • Identify process bottlenecks across implementations and lead improvements to deployments and full rollouts.
  • Collaborate with the Head of Ops and Product Teams to translate field feedback into platform enhancements and feature requests.
  • Contribute to training, documentation, and internal knowledge sharing to enable scalable, repeatable rollout practices.

Requirements

  • 4-year course college graduate; IT course is a big advantage.
  • High computer literacy.
  • 2+ years of experience in project coordination, operations management, or system implementation (transport or tech industry preferred).
  • Proven experience in implementation or operations management, preferably in transport tech, SaaS, or logistics-heavy environments.
  • Strong leadership and team management capabilities.
  • Deep operational understanding of large-scale deployments with multi-site coordination.
  • Excellent client-facing communication skills and problem-solving orientation.
  • Technically competent – comfortable working with software systems, configuration dashboards, hardware validation, and mobile devices.
  • Willing to be relocated/travel to other parts of the Philippines.
  • Highly organized and adaptable to dynamic, fast-paced field conditions.
Leadership and Management SkillsITProblem-Solving and Analytical SkillsSupervisory
Preview

John Michael Tan

Admin AssociateOneTeam Technology Corporation

High response rate

Working Location

Quezon City. Quezon City, Metro Manila, Philippines

Posted on 26 June 2025

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