WFM Assistant Manager
Alldigi Tech Manila Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Others
Company Social Events
Perks Benefits
Sleeping Quarters
Professional Development
Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
Active within seven days
Working Location
10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines
Posted on 22 July 2025
Explore similar jobs
View more similar jobsDeputy Director of Operations SPORT
Beyond Horizon Group Inc (BHG)Negotiable
On-site - Taguig5-10 Yrs ExpBachelorFull-time
yena ttHR Officer
Team Leader – Quality (ROI)
Proselect Management Inc£774-903[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
Angelica AlorroHR Officer
Organic Traffic Operation Supervisor
IGO Digital High Technology Inc.£516-645[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
Marijane AladanoHR Talent Acquisition
Customer Service Representative (Team Leader)
J-K Network Services£581-645[Monthly]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
J-K Recruiter_ExecRecruiter
Operation Team Lead (Telco)
Synlink Recruitment Outsourcing Co. Inc.£516-581[Monthly]
On-site - Taguig5-10 Yrs ExpDiplomaFull-time
Scigee BustillosHR Officer
Alldigi Tech Manila Inc.
501-1000 Employees
BPO & Call Center
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
