Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k

Work Schedule : Monday to Friday

8:30am to 6:00pm

4 days onsite, 1 day wfh

Availability : asap to 15 days only

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred).

• Minimum 3-5 years of experience in Application Management, IT Service Delivery, or Systems Support.

• Strong understanding of ITIL, ServiceNow Specific Experience

• At least 3 years in a supervisory or managerial capacity.

• Proven track record in leading AMS or IT operations teams handling enterprise app

Specific Technical Skills / License

• Application Support & Maintenance – Proficient in managing enterprise systems (ERP, CRM, HRIS, Financial, and Web-based applications)

• ITIL Framework – Strong understanding of Incident, Problem, Change, and Service Level Management processes.

Brief Description of Work and Responsibilities

• Service Delivery

• Ensure consistent, stable, and high-performing applications that meet business needs.
• Oversee daily operations to maintain compliance with SLAs and KPIs.
• Drive optimal service quality and user satisfaction.

• Incident & Problem Management

• Lead efficient resolution of incidents and problems.
• Conduct root cause analysis and implement preventive measures.
• Minimize downtime and ensure continuous system availability.

• Application Knowledge

• Maintain in-depth technical and functional understanding of all supported systems.
• Use this knowledge to guide troubleshooting, system enhancements, and informed decision-making.

• Continuous Improvement

• Promote proactive monitoring, automation, and process optimization.
• Identify service delivery gaps and implement improvements to boost efficiency and user experience.

• Stakeholder Management

• Collaborate closely with business users, IT teams, and vendors.
• Ensure clear communication, timely updates, and alignment of AMS activities with business priorities.

• Governance & Compliance

• Enforce ITIL standards, documentation practices, and security protocols.
• Ensure audit readiness and adherence to organizational policies and governance frameworks.

• Team Leadership

• Build, mentor, and empower a capable AMS team.
• Foster a culture of accountability, collaboration, service excellence, and continuous learning.

• Monitoring Project Tiers

• Oversee progress and performance of AMS-related projects via the Application Delivery Plan.
• Ensure proper prioritization, milestone tracking, and alignment with business objectives.

This is for DIRECT HIRE!