Real-Time Analyst

Alldigi Tech Manila Inc.

£394-526[Monthly]
On-site - Taguig<1 Yr ExpDiplomaFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

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Description

  • Manage the call volume, real time monitoring of intraday, and program break schedules.
  • Assist operations to maintain service level and create valuable report to do forecasting
  • Generate ideas for process and service improvement planning.
  • Use trends and reports to forecast requirements on a timely manner
  • Responsible to call out members not adhering to time schedule
  • Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
  • Monitor, report and consolidate for documentation of any system downtime
  • Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
  • Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it

Requirements

  • Minimum 1 year of RTA/Workforce Analyst experience
  • Minimum 2 years completion in college of any course
  • Good Communication and Analytical skills
  • Has good understanding of People Management
  • Ability to create reports in Excel and forecast results
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
MS ExcelReporting SkillsTime Management SkillPeople Management Skills
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Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Active today

Working Location

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

Posted on 17 July 2025

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Alldigi Tech Manila Inc.

501-1000 Employees

BPO & Call Center

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