Patient Care Coordinator (CSR)
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Life Insurance, Occupational Accident Insurance, HMO
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Answer inbound calls, emails, or chat messages from customers regarding their insurance policies.
- Help customers initiate the claims process by gathering necessary information.
- Provide status updates on open claims and resolve any issues or concerns.
- Work with the claims department to ensure a timely and accurate resolution of claims.
- Address customer complaints or issues related to their insurance policies, payments, or claims.
- Resolve discrepancies or billing errors, escalating complex issues to higher-level support or management when necessary.
- Provide timely follow-up to ensure customer satisfaction and problem resolution.
Requirements
- Work Set-Up: Onsite
- Requirements: At least 1 year BPO experience (International Voice Account), Healthcare Experience is a plus but not required
- Salary: Up to 33k Offer
- Qualifications: Open to HS (Old Curriculum) grads, SHS, College grads, or College undergrads
Sheena Tesorero
Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.
Active today
Working Location
Taguig. Taguig, Metro Manila, Philippines
Posted on 14 April 2025
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