Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k

Work Schedule:

• Monday to Friday, 8:30 AM to 6:00 PM
• 4 days onsite, 1 day WFH
• Availability: ASAP to 15 days only

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred)
• Minimum 3–5 years of experience in Application Management, IT Service Delivery, or Systems Support
• Strong understanding of ITIL, ServiceNow Specific Experience
• At least 3 years in a supervisory or managerial capacity
• Proven track record in leading AMS or IT operations teams handling enterprise applications

Specific Technical Skills / License

• Application Support & Maintenance – Proficient in managing enterprise systems (ERP, CRM, HRIS, Financial, and Web-based applications)
• ITIL Framework – Strong understanding of Incident, Problem, Change, and Service Level Management processes

Responsibilities:

Service Delivery

• Ensure consistent, stable, and high-performing applications that meet business needs
• Oversee daily operations to maintain compliance with SLAs and KPIs
• Drive optimal service quality and user satisfaction

Incident & Problem Management

• Lead efficient resolution of incidents and problems
• Conduct root cause analysis and implement preventive measures
• Minimize downtime and ensure continuous system availability

Application Knowledge

• Maintain in-depth technical and functional understanding of all supported systems
• Use this knowledge to guide troubleshooting, system enhancements, and informed decision-making

Continuous Improvement

• Promote proactive monitoring, automation, and process optimization
• Identify service delivery gaps and implement improvements to boost efficiency and user experience

Stakeholder Management

• Collaborate closely with business users, IT teams, and vendors
• Ensure clear communication, timely updates, and alignment of AMS activities with business priorities

Governance & Compliance

• Enforce ITIL standards, documentation practices, and security protocols
• Ensure audit readiness and adherence to organizational policies and governance frameworks

Team Leadership

• Build, mentor, and empower a capable AMS team
• Foster a culture of accountability, collaboration, service excellence, and continuous learning

Monitoring Project Tiers

• Oversee progress and performance of AMS-related projects via the Application Delivery Plan
• Ensure proper prioritization, milestone tracking, and alignment with business objectives

This position is for Direct Hire.