Quality Auditing Analyst
Global Strategic
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Parking Space, Sleeping Quarters
Professional Development
Job Training, Professional Development
Time Off & Leave
Bereavement Leave, Sick Leave, Vacation Leave
Description
- Conduct quality audits to evaluate compliance with standards and procedures.
- Analyze data and prepare reports highlighting quality trends and issues.
- Collaborate with teams to develop corrective actions and improve processes.
- Participate in training sessions to enhance quality awareness.
- Maintain documentation and support continuous improvement initiatives.
Requirements
- Must possess a Bachelor’s/College Degree in any course
- At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
- Must have excellent verbal, written, and interpersonal communication skills
- Must be customer service-oriented and detail-oriented
- Must be flexible, organized, adaptable, and proficient with Microsoft Office applications (Excel)
Pamela Henessy Palma
RecruiterGlobal Strategic
Active today
Working Location
Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines
Posted on 17 July 2025
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