CEBU - Quality Assurance Lead

Logify Inc.

£519-1K[Monthly]
Hybrid - Mandaue1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

We are looking for a detail-oriented QA Lead with 2-3 years of QA experience and expertise in Data Analytics within a BPO setting. The ideal candidate will be responsible for ensuring quality standards, analyzing performance data, and driving process improvements.


  • Lead quality assurance initiatives to enhance service delivery.
  • Analyze data and generate insights to improve QA processes.
  • Develop and implement QA frameworks and best practices.
  • Collaborate with teams to identify and resolve quality issues.
  • Provide coaching and feedback to enhance performance.

Requirements

  • 2-3 years of QA experience in a BPO environment.
  • Strong background in Data Analytics and reporting.
  • Excellent problem-solving and communication skills.
Customer ServiceTechnical SkillsData AnalyticsCall CentreEnglish LanguageProblem Solving
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Elias Doroon

Recruitment SpecialistLogify Inc.

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Working Location

1Nito Tower. Archbishop Reyes Ave, Cebu City, 6000 Cebu, Philippines

Posted on 04 April 2025

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Logify Inc.

Unfinanced / Angel

101-500 Employees

Telecommunications

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