RenditionDigital, Inc. Senior Applications Engineer

₱60-85K[Monthly]

RemoteFull-time5-10 Yrs ExpEdu not required

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Open Country：Philippines

Language Requirements：English, Tagalog

JavaScriptTypescriptSQL

Serve as primary point-person of clients for product issues and requests
Should be able to provide technical support for users as necessary
Serve as a liaison, and help manage interaction, between support and product
development teams in MNL and Dublin
Navigate, troubleshoot, and resolve application and environment related issues
Provide explanations of application functionality and usage to clients
Document solutions to problems/issues
Write and review client-facing application specifications
Collaborate with Product Development team on issue and bug resolution
Reproduce technical environments where issues are being reported
Direct and participate in application and integration development
At times, provide installation and configuration support for clients
Candidate must be time flexible as end-clients and product development team might
belong to a different time zone

5+ years of experience in supporting applications or mission critical client server
applications
5+ years of experience in web services and in utilizing Vanilla JavaScript and TypeScript
Strong customer service; ability to handle support issues with tact and diplomacy
Strong technical and analytical skills
Strong problem solving skill
Knowledgeable on SQL databases – proficient with queries
Basic network administration and configuration
Good English communication skill. Ability to communicate information clearly in writing
and verbally, particularly over the phone
Fast Learner and willing to learn
Knowledge of HL7, DICOM, and any related healthcare IT is a plus