• Monitors availability of application systems supported and ensures that the committed Service Level Agreements are met
• Performs incident and problem management for application systems supported and coordinates with required units and management as necessary
• Coordinates with business and vendor counterparts for planning, prioritization, and implementation of system requests for the supported applications
• Performs systems analysis, design, and development
• Provides guidance to the teams or personnel assigned in the performance of their functions for application support and maintenance
• Performs applicable reviews for system development and maintenance outputs
• Maintains an understanding and knowledge of the architecture and processes of the applications handled.
• Provide subject matter expertise or technical knowledge regarding supported application systems to project teams and other units as necessary
• Ensures and monitors compliance of applications systems and related processes to the bank and ISG’s policies standards, and procedures that are within the Lead Technical Manager’s control
• Prepares status reports on the managed application systems as required
• Engages software and service providers’ technical support teams in accordance with the maintenance support agreement
• Reviews and endorses software and service contracts to ensure that these are aligned with the bank’s and ISG’s policies and standards and provides maximum benefit for the bank
• Undertakes regular evaluation of assigned personnel as required
• Conducts regular conversations with assigned personnel to facilitate performance improvements
• Ensures compliance of assigned personnel to the personnel policies and standards and escalates issues and concerns to the appropriate unit as necessary
• Ensures training and development of developers/analysts under the Lead Technical Manager’s supervision
• Participates in process improvements of the bank and IT
• Handles management of budgets and costs for items within the scope of control
  
  

• Graduate of a 4-year college degree in Computer Science, IT or other related courses
• Graduate of a 4-year college degree in a Business course with significant units or training on related IT disciplines
• At least 3 years in a similar function
• At least 5 years of experience in leading a technical team
• At least 1 year of experience in the Financial Service Industry
• Knowledge in COBOL, CICS, JAVA, VB, SQL
• Knowledge in Advanced Analysis and Design
• Knowledge in Solutions Delivery Life Cycle
• Knowledge in banking concepts or related training in Financial Services Concepts
• Supervisory skills
• Advanced analytical and problem solving skills
• Excellent in oral and written communication
• Advanced technical and programming skills
  
  

Please refer to job description.