Tahche Careers Technical Support Engineer

Technical Support Engineer

Tahche Careers

Negotiable

RemoteFresh Graduate/StudentDiplomaFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities and and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets

Prioritize tickets created
Follow best practices for escalating tickets to Tier 2 engineers

Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Demonstrate the correct level of urgency while resolving client incidents
Resolution of incidents/requests related to, but not limited to the following:

Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Password Resets
Networked Printer Issues

Qualifications

At least 3-5 years of solid desktop support experience
Knowledge of mobile device configurations and troubleshooting
Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
Experience troubleshooting workstation hardware issues
Knowledge and experience with Active Directory
Strong problem-solving skills with the ability to prioritize and coordinate tasks

Other Preferred Technical Knowledge