We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

• With at least 2 years of experience working as a freelancer/virtual assistant
• Proven experience in technical support or a similar role within a software or tech company.
• Strong problem-solving skills with expertise in software troubleshooting and customer support processes.
• Proficient in using ticketing systems (e.g., Zendesk, Jira) and excellent communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree in Computer Science, IT, or related field preferred; familiarity with relevant software is a plus.