Job Description

We are looking for a Technical Support Specialist to assist with the daily operations of a decentralized exchange (DEX). You will act as a bridge between users and the technical team, answering technical questions, collecting feedback, troubleshooting common issues, and driving product experience improvements. This position requires candidates to have a foundational knowledge of blockchain, strong communication skills, and problem-solving abilities.

Responsibilities

 Provide technical support and answers to user inquiries through channels such as Telegram, Discord, and email;

 Assist users in resolving common issues related to transaction failures, wallet connection problems, gas fees, and liquidity;

 Collect user feedback, organize, and submit it to the product and development teams for optimization;

 Create FAQs and user tutorials to enhance self-service efficiency;

 Assist the operations team in handling technical support during events;

 Collaborate with the development team to track bug fixes and feature update progress;

 Monitor on-chain abnormal behaviors (such as flash loan attacks, unusual transactions) and report them immediately;

 Regularly analyze types of user issues and propose systematic improvement suggestions;

 Follow up on cross-chain user experience issues under multi-chain deployments (such as Ethereum, BSC, Solana).