Problem Diagnosis

• Fields calls from clients who are experiencing technical issues with the software availed from the Company
• Obtains accurate and complete information to fully understand a client’s technical issue
• Guides client in conducting diagnostics to identify the cause of the problem or concern
• Performs offsite and onsite troubleshooting to help clients resolve software-related issues
• Analyzes reported issues pertaining hardware and software for networks, email, computer systems, etc.
• Logs and maintains records of clients’ concerns and analyzes such records to identify and report trends or problems

Client Relationship Management

• Generates periodic reports

IT Systems Management

• Tests hardware or software and provides timely feedback to the vendor in the event of glitches
• Installs, configures, and updates the Company’s computer systems
• Fixes and maintains all devices used by the Company in its daily operations
• Maintains historical records by documenting hardware and software changes and revisions

Requirements

• Graduate of Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology
• Strong preference in Accounting Information Technology graduates
• Working knowledge of programming languages, frameworks and methods
• Problem-Solving and Decision-Making Skills
• Customer Service Skills
• Communication Skills
• Technical Writing
• Ability to translate technical terms into layman terms
• Data Analytics
• Highly analytical and logical
• Team player
• Self-motivated
• Self-confident and assertive
• Adaptable to diverse situations
• Has a keen eye for details