• Provide technical support for applications to ensure optimal performance and customer satisfaction.
• Manage customer queries and issues through effective communication and relationship management.
• Assist in the installation and configuration of software applications as per client requirements.
• Document support processes and technical issues encountered for future reference.
• Collaborate with technical teams to address after-sales maintenance and support requests.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 1–3 years of experience in application support or a similar role.
• Skills and Competencies: Strong customer relationship management skills.
• Skills and Competencies: Excellent written communication abilities.
• Skills and Competencies: Proficiency in after-sales maintenance and technical support.
• Qualities and Traits: Detail-oriented with a strong problem-solving mindset.