• Assigned to a less complex desk involving:
• Few Multi-Desk (combi) cargoes involving different traders
• Few deviations/ standard deviations on returning deal structure
• Less challenging business partners and customers
• Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages
  
  

• Manage a claims portfolio while setting daily prioritizations.
• Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission).
• Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed.
• Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed.
• Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell.
• Ensure timely recovery of claims.
• Ensure payment of agreed cost claims when needed.
• Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure.
• Ensure all claim activities are correctly reflected in financial and trading systems including the P&L.
• Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness.
• Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements.
• Follow internal guideline on escalation to Team lead, Commercial Ops and Traders.
• Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims.
• Follow internal procedures for approval of payments and settlements.
• Use a continuous improve mind-set to support process improvements.
• Take ownership for safety, compliance and audit readiness.
• Support internal projects and support trainings where needed.
  
  

• Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
• Claims background in Maritime / Logistics / Legal / Sales
• Develop the ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure
• Develop the ability to predict problems and propose future remedies, evidenced ability to suggest process improvements and ways of reducing exposure
• Ability to work one scope and backup one other individual in the team without comprehensive training being required
• Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process
• Knowledge of Shipping and/or Trading and Supply
• Evidenced commercial ability that is aligned with the goals and objectives of the business partner
• Evidenced ability to work independently with a moderate amount of guidance
• Evidence of good relationship building skills
• Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

Please refer to job description.