Logistics Operation Manager
Inteluck
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
- . Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
- Assign tasks and responsibilities, monitor performance and evaluations.
- Foster a collaborative and high-performance team culture
- Ensure exceptional customer service by overseeing the team’s interactions with clients
- Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
- Maintain strong client relationships and serve as a point of contact for key accounts
- Coordinate and prioritize team activities to meet customer requirements and service level agreements
- Allocate resources effectively, balance workloads, and ensure efficient workflow management.
- Collaborate with cross-functional teams to streamline processes and enhance service quality.
- Monitor and assess the team’s performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
- Identify opportunities to expand logistics service offerings and enter new clients or industries.
- Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback. Analyze data to identify trends, patterns, and areas for improvement.
- Bachelor’s degree and Above
- 5-10 Years or above experience in logistics operations, customer service, or team leadership roles,
- Preferably in a service-oriented or worked in third-party logistics (3PL) environment
- Strong knowledge of logistics and supply chain principles, processes, and best practices
- Excellent leadership and team management skills, with the ability to motivate and develop team members
- Exceptional customer service and interpersonal skills, with the ability to build and maintain client relationships
- Ability to work effectively under pressure, prioritize tasks, and meet deadlines
- Good attitudes and patient for client and suppliers
Rebecca Solabo
HR Senior AssociateInteluck
Active within three days
Working Location
9th Floor, 107 Aguirre Building. 107, Building Aguirre, Legazpi Village, Makati, Philippines
Posted on 20 February 2025
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Inteluck
Series B
101-500 Employees
Supply Chain
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