JOB DESCRIPTION:



- Will be directly reporting to Service Operations Manager

- Manage day to day operations of MSC store in Venice

- Will directly handle service engineers, service assistants and coordinates spare parts concern with the Inventory Controller

- Maintain effective communication with all valued customers and service partners

- Assign work and monitor service personnel performance within shifts to assure that all SLA and KPI’s are met; that all SOP are adhered to; and objectives are met

- Quality control function requires regular written service operational audit checklist conducted in each service center with employees and store heads

- Capacity to substitute for Store Heads in extreme cases for other ASC

- Ability to perform WARM service and basic troubleshooting outright to all our valued customers

- Will conduct classroom training for service personnel according to HQ requirements or Gap issues for PH

- Other duties may be directed by the Service Operation Manager and/or Management



JOB SPECIFICATIONS:



- Must be a graduate of Business Administration or related field

- A minimum of 1 year experience working in a retail environment, ideally in a managerial role

- Strong leadership and customer management abilities.

- Excellent in MS Office

- Customer service-oriented with in-depth knowledge of basic business management processes

- Experience in Telco Industry is an advantage