• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
• Apply innovative ideas to drive automation.
• Drive the delivery of outputs according to agreed schedules and specifications.
• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
• Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
• Identify and solve issues and incidents within multiple components of the ServiceNow platform.
• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field
• At least 4 years of experience on ServiceNow development/architecture
• Must have: ServiceNow development or architecture skills on ServiceNow platform: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM.