Healthcare Customer Support Specialist

Location: Eton Centris, Quezon City

Industry: BPO / Healthcare Support / Medical Services

Why Join Us?

• If you’re passionate about helping others and making a difference, this is your chance to be part of a meaningful role in the healthcare industry. Work behind the scenes supporting patients, providers, and insurance companies—all from the comfort of a BPO setting.

About the Role

• As a Healthcare Customer Support Specialist, you’ll handle sensitive inquiries related to health benefits, insurance coverage, patient records, billing, and more. You'll be part of a team that prioritizes compassion, accuracy, and trust.

What You’ll Do:

• Assist patients and healthcare professionals with claims, coverage, and policy concerns
• Guide callers with empathy and clarity, ensuring full understanding of healthcare benefits
• Maintain patient confidentiality and compliance with HIPAA or equivalent policies
• Update records and resolve inquiries via call, email, or chat
• Work closely with team leads to meet service standards and performance goals

What We’re Looking For

• At least 0-6 months of BPO experience (healthcare or insurance is a plus!)
• Strong English communication and active listening skills
• High attention to detail and data privacy awareness
• Willingness to work on shifting schedules, weekends, and holidays
• Open to High School graduates, undergraduates, or degree holders

What You’ll Get

• Competitive base salary + performance incentives
• HMO on Day 1 (extended to dependents)
• Paid training with certification opportunities
• Night differential, overtime, and holiday pay
• Supportive environment focused on well-being and growth
• Opportunities to shift into clinical support or healthcare admin roles

Be a voice of care behind every call.

Because healthcare starts with support—and that starts with you.