The Collection Officer is responsible for recovering overdue payments from clients, managing accounts in arrears, and working with customers to establish payment solutions. The role requires effective communication, negotiation, and adherence to company policies while maintaining positive customer relationships.

Key Responsibilities:

• Debt Recovery: Contact customers (via phone, email, or letters) to follow up on overdue accounts and recover payments.
• Account Management: Monitor and maintain records of overdue accounts, update payment schedules, and ensure timely resolution.
• Payment Negotiation: Negotiate payment plans, extensions, or settlements while ensuring company policies are followed.
• Reporting: Track collection progress and provide regular reports to management on overdue accounts.
• Customer Service: Address inquiries, resolve disputes, and maintain professional relationships with customers.
• Compliance: Ensure adherence to debt collection laws and company policies regarding customer interactions and data handling.
• Escalation: Refer accounts for legal action or further escalation when necessary.

• Education: High school diploma or equivalent; a degree in Finance, Accounting, or related field is a plus.
• Experience: Proven experience in collections or a similar customer-facing role.
• Skills: Strong communication and negotiation skills; attention to detail; ability to manage multiple accounts efficiently; proficiency in MS Office and collections software.