• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in resolving issues and provide information about products and services.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.
• Utilize Salesforce and other tools to track customer interactions and manage sales leads.

Requirements

• Educational Qualifications: At least Senior High/High School Graduate
• Experience Level: At least 6 months BPO with or without experience handling sales
• Skills and Competencies: Proficiency in English, customer service skills, and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer inquiries, manage call center operations, and demonstrate discretion.