• Serve as the primary point of contact for customer communication and escalations.

• Coordinate customer interactions and internal team collaboration.

• Manage the transition from deployment to steady state for new customers.

• Drive customer engagement, adoption, and retention.

• Work with Sales to identify growth opportunities.

• Collaborate with Executive Leadership on major accounts.

• Lead quarterly customer discussions and ensure satisfaction.

Skills requirements:

• Bachelor's degree in any related course

• With 7 years of experience in client services

• With 7 years of experience in cybersecurity

• With 7 years of experience in handling complex accounts

• With 7 years of experience in relationship management

• Willing to work in Makati City

Please refer to job description.