IT Support/On-site/ 1 year experience
Strategic Networks, Inc.
職務内容
福利厚生
従業員の評価と報酬
従業員評価プログラム
福利厚生
クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS
保険健康とウェルネス
傷害死亡・四肢切断保険, HMO
休暇
病気休暇, バケーション休暇
説明
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non-Windows Operating environment
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
要件
- Must have at least 1 year of technical work experience
- Amenable to work in Vertis North Quezon City
- can start ASAP
Huertas Ali
HR OfficerStrategic Networks, Inc.
Active today
勤務地
19, Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines
掲載日 16 April 2025
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