IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.

£195-260[月給]
オンサイト - ラグナ新卒/学生大卒契約社員
共有

職務内容

福利厚生

  • 福利厚生

    クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    傷害死亡・四肢切断保険, HMO

  • 休暇

    出産・育児休暇, 病気休暇, バケーション休暇

説明

  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

要件

  • Preferably with work related experience
  • With good communication skills
  • Willing to travel going to work
  • Graduate of Bachelor's Degree
  • Can start ASAP


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Huertas Ali

HR OfficerStrategic Networks, Inc.

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勤務地

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

掲載日 02 January 2025

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Strategic Networks, Inc.

51-100 従業人数

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