Real Time Analyst

Transworld Systems Customer Services

£266-399[月給]
オンサイト - パシグ1年以上3年未満の経験学歴不問正社員
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職務内容

説明

PRIMARY RESPONSIBILITIES:

•        Manage employee information and agent scheduling process

•        Utilize Data Analytics (Application Based) for forecast to actual (real time) view of queued items and workforce availability

•        Initiate communication for workforce distribution and assignment on volume during intervals

•        Provide real time reporting, monitoring, and performance to SLA tracking during intervals within day

•        Coordination of SLA performance metrics with volumes, mix intervals, and utilization with Ops, HR, Training for hiring, training or scheduling appropriate staffing levels.

•        Prepare and Analyze a wide array of reports and review for problem resolution and possible process improvements

•        Additional duties assigned.

 

 

PERSON SPECIFICATION:

 

•        Experience in reports creation and data analysis

•        Proficient in MS Excel and MS Office

•        Demonstrate excellent interpersonal, written and oral communication skills

•        Strong Analytical, problem solving skills and close attention to detail

 

JOB SPECIFICATION:

 

  • Bachelor’s Degree or equivalent preferred

  • 1-2 years’ related work experience

  • Proficient personal computer skills, including MS Office, Excel and Word, required

  • Exhibit strong attention to detail

 

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

This Job Description has been discussed with me and I understand its contents expected of me as an incumbent of this position.

要件

Please refer to job description.

Python
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Boss

HR ManagerTransworld Systems Customer Services

勤務地

10th floor, iSquare Building, Meralco Avenue, Pasig, NCR, Philippines

掲載日 02 April 2025

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