Make your next big career move by applying as KMC Solutions' next BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (MANDARIN)!

Morrow Sodali Philippines Regional Headquarters (RHQ) was established in 2023 to enhance the Company’s expanding global presence. The Manila office is swiftly broadening its operational scope across the equities and proxy business, the Global Debt Services Team, Sustainability and Governance, as well as support services for Finance and IT.

On top of your salary, here are the exciting benefits you can look forward to:

• HMO Principal - The Employee / Principal shall be entitled to the health insurance upon hire with a maximum benefit limit (MBL) amounting to PHP 300,000 per illness per year. The HMO coverage shall be subject to the guidelines and standards of the HMO provider.
• Special Leaves - Employee shall be entitled to statutory leaves including but not limited to:
• Maternity Leave, maximum of 105 days. Republic Act 9710: Magna Carta for Women allowing up to Two (2) months leave with full pay based on the gross monthly compensation pursuant to conditions specified in said Republic Act.
• Paid Leave Credits - Employee shall start earning up to Six (6) days Vacation Leave (“VL”) with an accrual rate of 1.25 leaves per month, and up to Six (6) days Sick Leave ("SL") with an accrual rate of 1.00 leaves per month. 

The main responsibilities of a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (MANDARIN) include:

• Converse, in both written and oral, in Mandarin with various stakeholders and other counterparties
•  Maintain a high level of attention to detail at all times.
• Escalate any issues or concerns raised by investors and other intermediaries involved in transactions to project team so they can be evaluated and resolved in a timely manner.
• Ensure all information provided to investors and other intermediaries around participation deadlines, options, and any other questions they have, is directly linked to relevant offer documents and other sources of information about the transaction.
• Provide professional and timely communication (over phone and email) to all inbound questions from noteholders, custodians, clearing systems and any other intermediary with respect to active transactions. Working in a fast-paced environment, develop a strong understanding of transaction document contents, including all key information relevant to investors and other stakeholders involved.
• Utilize different proprietary platforms of Sodali Debt team to ensure timely and accurate completion of the tasks.
• Assist with distribution of transaction information and documents to investors and intermediaries, assuring their understanding of key issues at stake and implications of their participation.
• Assist with checking and processing different internal/external documents related to the projects.
• Support the Global Debt Services team in APAC and Europe with execution and management of active client debt restructuring transactions, maintaining a collaborative approach at all times, high levels of attention to detail and communication.
• Demonstrate high levels of communication internally with colleagues, and externally with key stakeholders at all times, proactively seeking answers, guidance, or feedback as it is required.

To apply, you must be an expert on the following requirements:

• Experience in customer service for a BPO company (2-3 years experience)
• Financial account experience is a plus!
• Language Requirement: Mandarin CEFR A1/A2 level
• Handles email and call queries (5–14+ calls per day)
• Strong Chinese (either Mandarin or Cantonese) communications skills (both written and oral) as well as in English are essential.
• Excellent attention to detail
• Comfortable communicating with external parties (investors and custodians/intermediaries) over the phone and by e-mail
• Ability to learn quickly and deliver accurate work, to deadlines and under pressure
• Experience in working within Financial Markets and specifically debt capital markets would be advantageous
• Work schedule: 1:00 PM to 10:00 PM, Monday to Friday (with possibility of weekend work)
• 3-6 months possible contract
• Training schedule: 1 week

Job summary

Provide Mandarin and English support for global stakeholders in financial services, handling calls, emails, and transaction inquiries.

Key selling points

• Work with global clients on high-impact financial transactions.
• Build your career with a top-tier international advisory firm.
• Work from home arrangement!