Customer Support Advocate (Retail & E-Commerce) (Makati | Nightshift)

KMC Solutions, Inc.

£390-455[Bulanan]
Di tempat - Makati1-3 Tahun KedaluwarsaS1Penuh waktu
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Deskripsi Pekerjaan

Keterangan

Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents customer-obsessed culture. 


Requirements 

● Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media 

● Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements 

● Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction 

● Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues 

● Demonstrate unparalleled product knowledge and offer exceptional style advice for customers 


Persyaratan

What skills do you need? 

● You have excellent verbal and written communication skills 

● You have a customer-first mindset with an empathic approach to problem-solving 

● You are adaptable to a changing or rotating schedule depending on the company’s needs 

● You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed

● You are professional, personable and someone who is willing to adapt to change 

● You have a creative mind to create memorable customer service experiences 

● You go above and beyond to provide outstanding white glove customer service

Bahasa InggrisLayanan PelangganPenyelesaian masalahManajemen AkunShopifyKeterampilan OrangPromosi dan Penutupan PenjualanDukungan Kembali OfficePusat Panggilan
Preview

Shai Pepito

Leads Generation SpecialistKMC Solutions, Inc.

Lokasi Kerja

18th, KMC | Frabelle Corporate Plaza, Makati City. 18th Floor, Frabelle Corporate Plaza, 129 Bautista, Makati, 1227 Metro Manila, Philippines

Diposting di 16 January 2025

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