Customer Care Representative
Metacom Business Process Outsourcing
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Philhealth
Insurance Health & Wellness
Dental Insurance
Professional Development
Job Training
Time Off & Leave
Volunteer Time Off
Work-Life Balance
Work from Home
Description
- Serve as the first point of contact for customers via phone, email, or chat.
- Assist customers by answering questions, resolving issues, and providing product information.
- Maintain customer satisfaction through effective problem-solving and communication skills.
- Document interactions and provide feedback to improve customer service processes.
- Collaborate with team members to ensure a cohesive customer experience.
Requirements
- Educational Qualifications: Bachelor's degree required.
- Experience Level: 1-3 years in customer service roles.
- Skills and Competencies: Proficient in English, strong communication, and problem-solving skills.
- Working Conditions: Office environment with regular interactions via phone, email, and chat.
- Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
Brenny Lamban
HR ManagerMetacom Business Process Outsourcing
High response rate
Work Location
0914 Calle Rizal. 0914 Calle Rizal, Baliwag, 3006 Bulacan, Philippines
Posted on 10 June 2025
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