Customer Care Representative
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Description
- Provide excellent customer service via calls, emails, and other communication channels.
- Handle customer inquiries, resolve issues, maintain customer satisfaction, and document interactions.
- Assist clients in navigating healthcare plans, policies, and benefits.
- Coordinate with healthcare providers and facilities to ensure timely and accurate service.
- Resolve healthcare-related inquiries and issues in a professional and efficient manner.
- Maintain up-to-date knowledge of healthcare trends and regulations.
- Ensure compliance with all relevant policies and procedures.
Requirements
- Educational Qualifications: At least High/Senior High School Grad
- Experience Level: At least 6 months and above experience preferred in customer service or call center environments.
- Skills and Competencies: Strong customer service skills, problem-solving abilities, proficiency in English, and experience in call center operations.
- Working Conditions: Office environment, potential for extended hours, and consistent interaction with customers via phone and email.
- Qualities and Traits: Excellent communication, patience, empathy, and a positive attitude towards helping customers.
Shaine Carandang
Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.
Reply Today 0 Times
Working Location
4th Floor, Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig City, Metro Manila, Philippines
Posted on 16 June 2025
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