Customer Service Agent

Sutherland Philippines

£195-325[Bulanan]
Di tempat - Tarlac<1 Tahun KedaluwarsaSMA/SMAPenuh waktu
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Deskripsi Pekerjaan

Keterangan

As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.


What you’ll bring to the table:

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

Persyaratan

Key strengths for this role:

  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
  • Strong multi-tasking ability


The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • Same-sex Partner Dependent for HMO
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities


Layanan PelangganBahasa InggrisPenyelesaian masalahKeterampilan teknisMS Office Skills
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Irene Nuguid

LeadSutherland Philippines

Balas Hari Ini 0 Kali

Lokasi Kerja

IT Park II, Sutherland Tarlac, IT Park II, Ninoy Aquino Monument, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac, Philippines

Diposting di 21 May 2025

Laporkan

Pengingat Keamanan Bossjob

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Jika Anda bertemu dengan perusahaan yang melakukan tindakan berikut selama pencarian kerja Anda, tolong segera laporkan

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  • atau situasi ilegal lainnya.