• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product support.
• Maintain a positive and professional attitude at all times.
• Record customer interactions accurately in the CRM system.
• Collaborate with team members to improve service delivery.
• Meet performance metrics and goals consistently.

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• Educational Qualifications: No formal education required; however, a high school diploma is preferred.
• Experience Level: Entry-level position; no prior experience necessary.
• Skills and Competencies: Strong command of the English language, excellent customer service skills, effective problem-solving abilities, team collaboration, strong work ethic, and organizational skills.
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, provide product information, maintain records, and collaborate with team members.
• Working Conditions: Fast-paced office environment, may require shift work and occasional overtime.
• Qualities and Traits: Friendly, patient, proactive, adaptable, and detail-oriented.