Customer Service Representative

Intelegencia

£195-260[月薪]
现场办公 - 塔尔拉克少于1年工作经验本科全职
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职位描述

福利待遇

  • 津贴

    住房补贴

  • 法定福利

    13薪, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 人寿保险, 健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    睡眠区

  • 休假和请假

    生日假, 病假, 休假

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职位描述

  • We are looking for Customer Service Representatives to join our growing Operations team for the BDO Account. This is a billable role where you'll handle inbound customer concerns and provide top-tier service across a range of banking-related inquiries.

职位要求

Key Responsibilities:

You will be responsible for:

  • Handling inbound calls via our hotline system.
  • Addressing inquiries and concerns such as:
  • Waivers and reversals
  • Installment programs
  • Card delivery and application follow-up
  • Credit limit increases
  • SOA requests
  • Transaction disputes and general account questions
  • Accurately capturing and processing data.
  • Delivering professional, clear, and empathetic customer communication.

Required:

  • College graduate OR at least 2 years in college or vocational school (preferably in a Financial course)
  • If not a college graduate, at least 3 months of BPO experience in a customer service role
  • Proficient in English and Filipino (oral and written)
  • Strong grammar, clear pronunciation, and professional communication
  • Basic computer literacy
  • Willingness to work weekends and holidays as needed
  • Willingness to relocate if required (with relocation package)

Preferred (Nice to Have):

  • Previous experience with BDO or holding a BDO Credit Card

Required skills:

  • Excellent customer service mindset
  • Clear thought process and strong analytical thinking
  • Ability to handle challenging conversations and escalations
  • Strong empathy and communication
  • Accuracy and efficiency in data entry
客户服务英语
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Marvin Berdin

Sourcing SpecialistIntelegencia

今天活跃

工作地址

San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines

发布于 18 June 2025

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