Team Leader

Enshored Inc.

£390-455[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Others

    Company Social Events

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Description

  • Supervise daily customer service operations and team performance.
  • Train, mentor, and evaluate customer service representatives.
  • Handle complex customer inquiries and resolve complaints.
  • Implement service protocols to enhance customer satisfaction.
  • Analyze service metrics and report on team achievements.
  • Collaborate with other departments to improve service delivery.

Requirements

  • Educational Qualifications: Bachelor's degree in Business Administration or related field.
  • Experience Level: 1-3 years of supervisory experience in customer service.
  • Skills and Competencies: Strong communication, problem-solving, and leadership skills.
  • Working Conditions: Office environment with occasional extended hours to meet team goals.
  • Qualities and Traits: Empathetic, proactive, and detail-oriented leader committed to team development.
Customer ServiceInterpersonal SkillsCall CentrePeople Skills
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Glenys Luz

Recruitment OfficerEnshored Inc.

Active today

Working Location

20th floor, The JMT Condominium Corporation. 27 ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

Posted on 11 July 2025

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