• You will lead improvements in organizational incident response capabilities
• You will reduce service disruption impact through process optimization
• You will build and mentor a high-performing incident management team
• You will influence IT service resilience through preventative measures
• You will contribute to business continuity and disaster recovery planning
• You will develop industry-leading practices for incident management
• You will collaborate across departments to implement enterprise-wide solutions
• You will drive improvements in key performance metrics including MTTR, MTTA, and incident frequency
  
  
  

• You should have 3+ years of experience in IT Service Management with focus on incident management
• You should have strong understanding of banking software (Temenos product experience preferred) and banking terminology
• You should have ITIL v4 Foundation certification (higher-level certifications preferred)
• You should have experience with ITSM tools (Jira Service Management)
• You should have strong understanding of incident management principles within ITIL framework
• You should have experience conducting effective post-incident reviews and root cause analyses
• You should have experience participating in on-call rotation for critical incident response
• You should have experience in developing incident management processes and documentation
• You should have analytical skills for identifying incident patterns and root causes
• You should have training and mentoring skills to build incident response capabilities
• You should have problem-solving abilities to address complex technical issues
• You should have excellent communication skills for both technical and non-technical stakeholders
• You should have Bachelor's degree in Information Technology, Computer Science, or related field
  
  
  

• Care about transforming the Banking landscape.
• Commit to better outcomes by continuously improving incident response.
• Collaborate closely with others to solve problems and strengthen systems, sharing knowledge and building trust.
• Challenge the norm, explore new ways, and drive continuous improvement.
  
  
  

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development
  
  
  

Please refer to job description.