Support Specialist
Mosaic Hospitality Solutions Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Work-Life Balance
Work from Home
Description
- Coordinating with clients
- Represent the company on the front line and deliver professional client experience
- Recommend improvements to process and own your own success
- Coordinate and collaborate with the Customer Service & Support Manager
- Resolve product or service problems by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and evolve as needed and required.
- Identify and assess customers' needs to achieve excellent customer experience.
Requirements
- At least 2 to 3 years’ experience with client/customer service teams
- Experience working with technology/SaaS companies is a plus
- Experience in dealing with hospitality companies is a plus
- Energetic, client-oriented personality with a friendly can-do attitude
- With experience handling POS
- Knowledgeable in Payroll process
Nikka Venice Montepio
HR LeadMosaic Hospitality Solutions Inc.
Working Location
Draper Startup House for Entrepreneurs. 5048 P Burgos St, Makati, 1210 Metro Manila, Philippines
Posted on 24 February 2025
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