Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions by assisting with Operational Projects throughout the organization!

Primary Responsibilities:

• Identify and execute Black Belt projects that advance priorities of the enterprise and specific business segments. These include reducing cost of healthcare, improving speed to market, enhancing constituent experience etc.
• Build value delivery roadmaps consisting of portfolio of projects. Track and report progress to stakeholders
• Conduct process and technology diagnostic studies to identify business optimization and transformation opportunities
• Partner with cross-functional teams including Technology, Analytics, Automation etc. to identify, design, and deploy solutions
• Understand emerging business pain points and devise improvement plans
• Drive Continuous Improvement and Lean Six Sigma culture in the organization
• Mentor and coach operations team members on continuous process improvements and lean six sigma projects
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• At least 3 years of experience as Senior Manager leading BPO/Contact centers
• 5+ years experience in driving Black Belt projects/Operational Excellence /Process transformation/Business transformation
• Closed 3-5 six sigma projects in the past (preferably black belt/green belt)
• BA/BS degree in Accounting, Finance, Business or related field and/or equivalent education and experience
• Moderate to advance MS Project, Excel, Visio, PowerPoint and SharePoint skills
• Demonstrated ability to communicate complex ideas clearly and concisely and to ability to facilitate meetings
• Demonstrated excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Preferred Qualifications:

• Black Belt Certification
• Experience in Healthcare industry/processes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Please refer to job description.