Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Meeting Coordinator

Department & Team: Finance and Procurement

Reports to: Senior Manager, Meetings and Events Sourcing

Location: Manila, Philippines

Summary:

The Meetings and Events Coordinator will be the initial point of contact for the Genesys stakeholder looking for guidance regarding meetings, events and payments. The Meetings and Events Coordinator will be responsible for managing stakeholder requests via the Cvent platform. We are seeking a detail-oriented and highly organized Meeting Coordinator with expertise in using Cvent to manage event logistics, including registration, and supporting stakeholders. The ideal candidate will be responsible for facilitating seamless meetings and events, leveraging Cvent’s event management tools to ensure smooth registration processes and effective communication with internal teams and external stakeholders.

Responsibilities:

The primary responsibilities for this role include(but are not limited to):

Cvent Event Management:

• Utilize Cvent’s event management platform to monitor, track, and assign all meetings with meticulous attention to detail through the strategic meeting management triage process.
• Manage Cvent registration requests form by thoroughly checking and making sure the submitted request fields are filled out accurately for the request submitted and go through the correct financial approvals.
• Knowledge of analyzing event contracts and invoices to ensure budget accuracy of all registered Cvent requests.
• Monitor and manage the [email protected] mailbox by being the primary point of contact for event stakeholders, including internal teams, external vendors, and participants for any Cvent related requests.
• Track and monitor any Higher Spend limit approvals in the mailbox for virtual credit cards requested.
  
  

Timely Registration Monitoring:

• Oversee real-time monitoring of event registrations, ensuring data accuracy and troubleshooting any issues in real time. Respond to attendee inquiries promptly, providing excellent customer service.
  
  

Troubleshooting & Problem-Solving:

• Proactively identify potential registration or technical issues and take corrective actions to resolve them in a timely manner to prevent any disruption to the attendee experience.
  
  

Stakeholder Support:

• Collaborate with key stakeholders to gather key information requirements on the registration form.
• Provide ongoing support to stakeholders, including troubleshooting and resolving any issues related to Cvent request
  
  

Reporting and Analysis:

• Generate and analyze event reports using Cvent’s reporting tools to provide insights on data
• Present findings and recommendations to stakeholders to improve future events.
  
  

Technology and Process Improvement:

• Stay current with Cvent updates and new features to ensure that the event registration process remains efficient and effective.
• Continuously improve processes and workflows related to event registration and Cvent platform usage.
  
  

Required Skills and Abilities:

• Strong organizational skills: Ability to manage multiple tasks and deadlines effectively.
• Excellent communication skills: Ability to communicate clearly and effectively with a variety of stakeholders.
• Problem-solving skills: Ability to identify and resolve issues that arise during the planning and execution of meetings.
• Attention to detail: Ability to ensure accuracy and completeness in all aspects of meeting planning.
• Proficiency in relevant software: Preferably experience with CVENT or similar event management software.
  
  

Minimum Requirements:

• 4+ years of administrative experience
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.