Reservation Manager

Sales Rain BPO Inc.

£260-325[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

Description

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.

• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.

• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

• Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

• Track sales promotions/advertising as required & advised.

Requirements

  • Hotel Reservations or Central Reservation Experience Required.
  • Customer Service, Sales or Hospitality experience preferred.
  • Excellent oral and written communication skills.
  • Adaptive to changing work schedules and working hours.
  • Customer orientation. Problem-Solving,
  • Decision-Making, and Analytical skills.
  • Efficient Multitasking ability.
Communication Skills
Preview

JOVYLYN TAN

HR ManagerSales Rain BPO Inc.

More than ten replies today

Working Location

27F, IBM Plaza Condominium Association, Incorporated. IBM Plaza, 8 Eastwood Ave, Quezon City, 1110 Metro Manila, Philippines

Posted on 03 July 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.