Transcom is looking for talented individuals like you to join our awesome team! Be the next Risk and Compliance Manager for our Transcom Pasig site.

Join our Transcom Family as a Risk and Compliance Manager!

The Regional Risk and Compliance Manager is responsible for managing and executing risk and compliance initiatives within a specific region. This role ensures adherence to local regulatory requirements, mitigates risk exposure, and supports global compliance strategies tailored to the unique needs of the region. The position requires expertise in investigations, fraud mitigation, audits, and compliance with laws governing sales, telemarketing, debt collections, outbound IVR, email communications, and other regulated activities within the BPO industry. Reporting directly to the Regional Lead of Risk & Compliance, the Regional Risk and Compliance Manager collaborates with cross-functional teams and external stakeholders to maintain operational integrity and align regional efforts with global risk and compliance frameworks. 

Key Responsibilities: 

Regional Risk Management & Compliance Oversight:

● Conduct regional risk assessments and compliance audits to identify vulnerabilities and recommend mitigations. 

● Ensure alignment of regional operations with international laws, industry standards, and organizational policies. 

● Monitor compliance risks specific to the region, providing actionable solutions to address gaps. 

Investigations, Fraud Mitigation & Audits:

● Lead investigations into regional compliance breaches, fraud incidents, or unethical practices, ensuring timely resolution and documentation. 

● Implement fraud detection and prevention measures, including whistleblower mechanisms and monitoring protocols. 

● Manage internal and external audit processes for the region, addressing findings and ensuring compliance improvements.

Compliance Process & Governance:

● Develop, maintain, and enhance compliance processes tailored to regional regulatory requirements. 

● Oversee adherence to legal, regulatory, and contractual obligations within regional campaigns and operations. 

● Support the preparation and presentation of regional risk and compliance reports for senior management. 

Collaboration with Regional and Global Teams:

 ● Partner with regional leadership, operational teams, and external legal counsel to address compliance and risk challenges. ● Act as the regional liaison for global compliance initiatives, ensuring seamless integration and execution of policies. ● Engage with local regulators and industry bodies to stay updated on emerging legal and compliance trends. 

Leadership & Team Development:

● Manage and mentor regional compliance officers, fostering professional growth and ensuring high performance. ● Promote a culture of compliance across all levels of regional operations. 

Strategic Risk and ESG Integration: 

● Support the integration of Environmental, Social, and Governance (ESG) principles into regional risk and compliance strategies. 

● Identify and mitigate ESG-related risks, ensuring alignment with organizational sustainability goals. 

Training & Development: 

● Deliver compliance training to regional employees, enhancing awareness of regulatory obligations and fraud prevention strategies. 

● Collaborate with global teams to implement region-specific compliance education programs. 

Emerging Risk Monitoring:

● Monitor local regulatory changes, industry developments, and geopolitical risks impacting the region. 

● Advise regional and global leadership on proactive strategies to address emerging threats. 

 ● Ensure that all regional operations comply with applicable local laws and global standards. 

● Mitigate legal, financial, operational, and reputational risks specific to the region. 

● Drive operational efficiency and maintain a proactive, consistent risk management approach within the region. 

What we are looking for:

To be successful in this role you must…

• Bachelor’s degree in Risk Management, Business Administration, Law, or related fields (Master’s degree preferred). 
• Certifications such as CRISC, CFE, or CIA are highly desirable. 
• 5+ years of experience in risk management, compliance, or investigations within a BPO or multinational environment. 
• Demonstrated expertise in managing audits, fraud mitigation, and compliance frameworks specific to the region. 
• Strong understanding of regional regulatory requirements (e.g., GDPR, HIPAA, PCI DSS, or other local laws). 
• Familiarity with compliance tools and fraud detection systems relevant to the region. Proficiency in using data analytics to monitor risks and compliance metrics.  
• Deep understanding of regional regulatory landscapes and industry best practices. 
• Strong analytical skills for assessing and addressing risks effectively. 
• Proven ability to lead regional teams and collaborate across functional and cultural boundaries. 
• Effective communicator capable of engaging with diverse stakeholders, including regulators and senior management.
• Proficient in conducting thorough investigations and implementing fraud prevention strategies. 
• Skilled in managing complex compliance challenges with discretion and professionalism. 
• Experience overseeing internal and external audits, ensuring timely resolution of findings. Strong organizational skills for managing multiple compliance initiatives concurrently. Excellent written and verbal communication skills for presenting risk assessments and compliance updates. 
• Ability to distill complex regulatory requirements into actionable insights for operational teams. 
• Demonstrated ability to thrive in a fast-paced, dynamic environment with competing priorities. 
• Cultural awareness and adaptability to address compliance needs across diverse regions.  

Please refer to job description.