• Come for a career, stay for the fun!
• HMO coverage for you and your family
• Work flexibly with our hybrid working environment
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

• To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
• To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.
• Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.
• Growth and development of team.
• Manage all operational activities for large and/or very complex client programs within company and client guidelines and policies.
• Coaches and develops management staff to achieve optimal performance and exceed company goals/financial performance.
• Serve as operations point of contact for client(s) and ensure achievement of client-specific Key Performance Indicators (KPI’s).
  
  

• Minimum 5 years' experience in a large contact center manager
• Minimum 3 years' experience in operational service, sales and/or retentions preferably in a Telco program
• Thorough knowledge of contact center technology
• Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)
  
  

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.
  
  

Please refer to job description.